Indigo experience

I had to travel on Indigo recently. Did not have a great experience. Thought of writing feedback. The below is what I wrote and their reply follows.

---------------------------------------------------------

Feebback type : Complaints

Subject : In-flight

Feedback : appreciate on-time. truly, its great. However, is that the only charm with which Indigo mgmt thinks it can go forward?

It's a basic courtesy to provide water once people are on board. Also, what is the point buying meals online? when we are not served first?

it is infact a shame to serve food at Refrigerator temperatures. Its very basic to serve food hot and soft drinks cold.

Also, the main air hostess was so damn confused, she uttered Mumbai instead of Delhi several times. Many mistakes in flight announcements.

With respect to food and its choices, it was a very disappointing flight. Also, to add there was a page in your book which read ".. then there came Indigo and our life became better". This was about your food. Its not valid. Open up your eyes and ears to your competetion and you would realize.

Thanks.

--------------------------Response from Indigo-------------------------

Dear Mr. Digumarthi,

Thank you for your mail and the invaluable feedback provided by you.

At IndiGo, we strive to exceed customer expectations at all customer contact points, by imparting training to all our staff so that the services are rendered with warmth and courtesy.

We are therefore concerned to note your comments that our Inflight services were not up to the mark. Your feedback has been shared with our Vice President – Inflight Services for further review of the services provided.  The concerned staff has been counseled to be more proactive and polite in assisting customers to their satisfaction. We sincerely regret the inconvenience caused to you in this regard.

Further, we confirm that water is available complimentary onboard on request and also available for sale in bottles.

Once again, we thank you for sharing your views with us, as it plays a critical role in enhancing customer service deliveries. Feedback from our passengers, such as your self, certainly assists us in identifying areas that need to be looked into to enable us achieve excellence

Mr. Digumarthi, despite your experience of Inflight services not up to the mark, we do hope we shall be given another opportunity to serve you. We look forward to welcoming you on board.